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- Avoid tech support phone scams [Click to show content, again to hide it]
- Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
- Take control of your computer remotely and adjust settings to leave your computer vulnerable.
- Request credit card information so they can bill you for phony services.
- Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
- Windows Helpdesk
- Windows Service Center
- Microsoft Tech Support
- Microsoft Support
- Windows Technical Department Support Group
- Microsoft Research and Development Team (Microsoft R & D Team)
- Do not purchase any software or services.
- Ask if there is a fee or subscription associated with the "service." If there is, hang up.
- Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
- Take the caller's information down and immediately report it to your local authorities.
- Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.
- Update your Anti Security Suite, grab the latest applications and databases updates.
- Disconnect / Unplug from your Internet and Network.
- Scan your entire computer for malware infections and quarantine them all.
- Change your computer's passwords, change the password on your main email account, and change the password for any financial accounts, especially your bank and credit card.
- If you still with concerns then give your computer technician a call.
- Fraudulent scare tactics over the web
Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:
Microsoft says: "Neither we nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes."
Telephone tech support scams: What you need to know
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.
Do not trust unsolicited calls. Do not provide any personal information.
Here are some of the organizations that cybercriminals claim to be from:
Report phone scams
Contact your local authorities. For further information visit Consumer Protection - Scams and Fraud
How to protect yourself from telephone tech support scams
If someone claiming to be from Microsoft tech support calls you:
What to do if you already gave information to a tech support person
If you think that you might have downloaded malware from a phone tech support scam website or allowed a cybercriminal to access your computer, take these steps:
In the not-so-distant past I remembered seeing an increased amount of victims falling for fraudulent scare tactics over the web to scare the visitors into clicking on their big, bright and flashing banner ads that claims your computer has serious problems. Some of the more commonly associated ads would say "your computer is at risk", "severely infected", "unreasonably slow and problematic". It asks you to "click here" to "scan", "clean", "repair", or "fix" your computer now.
If you hadn't had problems and infections previous to falling for this, you will once you have clicked and downloaded, and executed the malicious code. It'll actually introduce problems, and generate frequent annoying and scary alert screens detailing the severity of the claimed computer problem you have.
These frequently, annoying and scary alert screens popping up on the person's computer will ask you to purchase for the full version of this product in-order to address these detected severe computer issues you have. Heed my warning tho... disconnect from your Internet and Network and call your computer technician. Do not give these people your credit card numbers and other personal identifying information.